FAQs

At Onofray Physical Therapy, we offer a wide range of specialized treatments for patients in Cave Creek, AZ and surrounding areas. Our expertise includes post-operative rehabilitation, sports injury treatment, back and neck pain management, acute injury care, chronic pain relief, orthopedic injury treatment, prenatal care, and pediatric orthopedic care. We also provide total joint rehabilitation, muscle restoration, postural correction, and TMJ rehabilitation. Our therapists are skilled in treating various conditions such as meniscus tears, rotator cuff dysfunction, tennis/golfers elbow, joint stiffness, and muscle strains/sprains, including shoulder pain for patients in Peoria, AZ and nearby regions.

You can begin your physical therapy journey immediately with OPT. We typically offer same-day or next-day appointments to accommodate your needs. Whether you're dealing with muscle soreness, recovering from an injury, or experiencing lower back pain in Peoria, AZ or nearby areas, our team is ready to assist you. Even if your goal is simply to improve your overall health, our therapists have the necessary training, knowledge, and resources to help you achieve your objectives.

According to Arizona state law, a doctor's prescription is not required to receive physical therapy. You can be evaluated and treated by a physical therapist through direct access, without a referral from a doctor or other healthcare practitioner. However, if you do have a prescription, we will gladly accept it and communicate with your physician as needed while providing our trusted physical therapy services in Phoenix, AZ.

OPT operates as an out-of-network provider for most private insurance companies and plans. We do not directly bill insurance companies for our services. Payment is expected in full at the time of service. Upon request, we can provide an itemized bill (Superbill) for clients to submit for potential reimbursement or credit towards their deductible. While many insurance plans offer some form of credit or reimbursement for our services, this is not guaranteed, and clients are responsible for verifying their benefits. As a cash-based, mobile physical therapy practice, we prioritize providing high-quality care in Paradise Valley, AZ, without limitations on visit numbers or complex billing codes. We accept various payment methods, including cash, check, major credit cards, FSA/HSA bank cards, and select online bank transfer services like Zelle and Venmo.

OPT provides a unique, one-on-one, hands-on physical therapy experience with all-inclusive pricing. Our sessions are conducted entirely with a physical therapist at your chosen location, whether you need in-home physical therapy in Paradise Valley, AZ or prefer to use our telehealth services. There are no additional costs for evaluations or hidden fees for extra treatment techniques. We offer various payment structures tailored to individual client needs, with rates that are competitive with traditional out-of-client therapy clinics while providing additional conveniences and benefits.

Yes, you can use funds from your HSA or FSA account to pay for our services. While we prefer payment methods such as cash, check, Zelle, or Venmo, we also accept debit cards, HSA/FSA cards, and all major credit cards. For more detailed information about our pricing and payment options, please complete the Contact Us form on our website.

OPT is based in North Phoenix and serves a large portion of the North Valley area, including Phoenix, Peoria, Glendale, Anthem, New River, Cave Creek, Carefree, and Scottsdale. As a mobile practice, we offer the flexibility to meet you at your preferred location, whether it's your office, gym, pool, favorite park, or your home for in-home physical therapy in Phoenix, AZ and the North Valley area. To inquire about our service area and availability, please fill out the Contact Us form on our website.

We understand that some clients prefer alternative locations for their therapy sessions. Our team is flexible and can meet you at various convenient locations, such as your office, gym, church, or other suitable venues. This flexibility is part of our commitment to providing the physical therapy services that Phoenix, AZ residents prefer.

OPT is fully equipped to provide an exceptional physical therapy experience in your home or chosen location. Our therapists bring all necessary tools, including a treatment table, soft tissue mobilization equipment (such as cupping tools and massage tools), dry needling supplies, weights, resistance bands, taping supplies, and more. Whether you're seeking treatment for shoulder pain in Scottsdale, AZ or aiming to improve your overall health in Phoenix, we have the equipment and expertise to assist you effectively.

During your initial visit, our therapist will conduct a comprehensive interview and evaluation to identify the root cause of your symptoms. We'll assess objective measurements such as range of motion, strength, flexibility, and functionality. Following this, you'll receive a detailed assessment, and we'll work together to establish your goals and create a comprehensive treatment plan. Our 60-minute sessions focus primarily on hands-on, one-on-one manual techniques, complemented by prescribed after-care exercises for you to continue at home.

OPT focuses on orthopedic and sports medicine care, offering expert treatment for a wide range of musculoskeletal conditions. While we do not specialize in many neurologic or vestibular disorders, we are happy to help connect you with a trusted provider if your needs fall outside our scope of care. Conditions we do NOT treat include: Post-concussion syndrome Vertigo and vestibular disorders Stroke (CVA) Parkinson’s disease Post-amputation rehabilitation Pelvic floor dysfunction If you're unsure whether we're the right fit for your care—or for a loved one—please don’t hesitate to reach out through our form. We’re here to help guide you to the best possible care.

At OPT, we believe that setting clear, meaningful goals is essential to a successful recovery. We’re committed to working collaboratively with you to help you achieve the best possible outcomes. Our personalized approach is designed to maximize your progress while minimizing setbacks and delays. Attending all scheduled appointments plays a vital role—not only in the overall effectiveness of your treatment but also in how quickly you can return to the activities and passions you enjoy. We kindly ask that all patients provide at least 24 hours’ notice for any appointment cancellations. We understand that unexpected situations can arise, which is why we allow one late cancellation during your course of care without penalty. Any additional late cancellations will result in a fee, payable at your next visit. If you have any questions about our policies or your treatment plan, please don’t hesitate to reach out. We’re here to support you every step of the way.

In many traditional physical therapy settings, a standard visit includes only about 15 minutes of direct, hands-on care from the therapist. The remainder of the session is typically spent performing exercises under the supervision of a technician or assistant. At OPT, we take a different approach. Our patients receive the full, undivided attention of a licensed therapist throughout the entire session. Treatment may include hands-on manual therapy, cupping, dry needling (when appropriate or requested), and customized exercises tailored specifically to your needs and goals. Unfortunately, in today’s insurance-driven healthcare system, many aspects of your care are dictated by insurance companies—often by individuals whose primary goal is to reduce costs. These decisions can limit: How long you can receive care How frequently you can be treated How many visits are allowed per year Which interventions are approved Even where you can receive treatment At OPT, we believe you—not an insurance company—should be in control of your health journey. As a healthcare consumer, you have the right and the opportunity to choose a model of care that prioritizes your well-being. Our innovative, patient-centered approach ensures you’re treated by a musculoskeletal expert who is focused on helping you achieve lasting results and regain the physical freedom you deserve.

At most traditional physical therapy clinics, a standard visit typically includes about 15 minutes of hands-on care from the therapist, with the remainder of the session spent performing exercises under the supervision of a technician or assistant. At OPT, we take a different approach. You receive the full, undivided attention of your licensed physical therapist for the entire session. Our treatments may include hands-on manual therapy, cupping, dry needling (when appropriate or requested), and customized exercises tailored specifically to your needs and goals. In today’s insurance-driven healthcare system, many aspects of your care—such as visit frequency, duration, and even the types of treatments allowed—are often dictated by insurance companies. These decisions are frequently made by individuals whose primary goal is to reduce healthcare costs, not necessarily to optimize your recovery. We believe that you—as a patient and healthcare consumer—deserve better. You have the right to choose a care model that prioritizes your health, your goals, and your outcomes. At OPT, we empower you to work directly with a musculoskeletal expert who is committed to helping you achieve lasting results and the physical freedom you deserve.

At OPT, we believe that clear goal setting is essential to a successful recovery. Your progress is most effective when we work together as a team. Our personalized, one-on-one approach is designed to help you achieve your goals efficiently while minimizing setbacks. Attending all scheduled appointments is a key part of your recovery—not only in terms of overall outcomes, but also in how quickly you can return to the activities and passions you enjoy. We kindly ask that all patients provide at least 24 hours’ notice for any appointment cancellations. We understand that unexpected situations can arise, so we allow one late cancellation during your course of care without penalty. Any additional late cancellations will result in a fee, which will be due at your next visit.

At OPT, we specialize in orthopedic and sports medicine care, offering expert treatment for a wide range of musculoskeletal conditions. While our focus is not on neurologic or vestibular disorders, we are happy to help connect you with a trusted provider if your needs fall outside our scope of care. Conditions we do not currently treat include: Post-concussion syndrome Vertigo or vestibular disorders Stroke (CVA) Parkinson’s disease Post-amputation rehabilitation Pelvic floor dysfunction If you're unsure whether we’re the right fit for your care—or for a loved one—please don’t hesitate to reach out. You can fill out our form, and we’ll be glad to assist you.